Returns & Exchanges

At Callyssee, we want you to love your caffeinated skincare routine; if you are not completely satisfied, we offer a 30-day return window for most products. Please ensure items are in their original packaging and meet our quality standards for a smooth refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive an authorization form.

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes to prevent damage during transit and include the completed return authorization form inside the package.

• 3.
  Ship It Back

  Affix the provided shipping label and drop off your package at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.